royalton antigua overwater bungalow reviews

This was my 3rd time in Antigua and 1st time staying at Royalton-Antigua resort. Relax by one of the numerous oceanfront pools or take a stroll along the pristine shores, while younger guests have … The people are awesome the food is good. See 1,087 traveler reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive, ranked #2 of 2 hotels in Five Islands Village and rated 4 of 5 at Tripadvisor. I had to contact Maintenance 4 times. the butler would come and sometimes we wouldn't see him for 1-2 hours before we could order again. The beach and bay is quite beautiful but for the first 9 days or so the hotel was fully booked and the towel game was really play on both the Diamond and non Diamond areas. They essentially ruined our first day. The water is very calm. I gave up after the first night and made the reservations myself.As for the restaurants, they were completely inconsistent and the food quality was fair. Kind Regards, Royalton Antigua Management Team. Aug 27, 2019 - This Pin was discovered by Linda Dancer-Honeymoons,Inc.. I cannot accuse anyone in particular of stealing it but the cabana and safe would have cleared out by staff shortly after we left for the next guests the following day.Sylvia was very sympathetic with our issues and much to our pleasant surprise she arranged a complimentary stay for our last three night in one of the overwater bungalows. Firstly, the check-in and the availability of my room was very good, the room was cleaned every day to a good standard but as the mini bar was only stocked once. We upgraded to Diamond Club so we could get an ocean view room, which was amazing. With all due respect to those who like the "all-inclusive" concept but I just got the sense that everybody was trying to eat and drink more than their fill and it seemed to attract that type of person. Dear Lawrencek220,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us.We are appreciative of your comments highlighting our well-kept grounds, scenic location, stunning beach, well-equipped gym and the hospitality of our hosts, especially Jorge who made your stay memorable; he will certainly be commended for a job well done.It is regrettable to learn of the shortfalls experienced during your stay and for such, we extend our sincerest apology; this is certainly not the experience we hoped or you.Your comments were noted and shared with the relevant personnel and our team is currently improving the standard delivered by implementing additional training and other resources throughout the resort as we continually aim to deliver exceptional experiences to all of our guests.Whilst an apology cannot change the outcome of your stay it is our sincerest hope that you will return to us granting the opportunity of providing you with a stay that will most certainly surpass your last and change any negative perceptions you may have of our resort. This was our first experience of the Royalton brand and will probably be the last.On a final note; despite the disappointing elements of our stay we met new friends and had a lovely holiday. Dear msbrown0904nyc, Thank you for choosing our resort as your Anniversary vacation destination and sharing your experience with us. Toilets would not flush and we had to go out for dinner without being able to shower.As Diamond club guests were were eligible to have one hour per day hydrotherapy when available in the spa. Joann our concierge was phenomenal. Kind Regards, Royalton Antigua, Management Team. Our view was the side of a building and a staff door that was constantly in use. I decided to take things into my own hands and I searched down the onsite wedding coordinator Teresiann. Nestled on a sparkling beach, this all inclusive resort is an ideal destination for both family vacations and romantic getaways. This is the version of our website addressed to speakers of English in the United States. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. He came from Mexico to help the hotel train the employees and he was amazing. And last but definitely not least, Ms. Cora in the Diamond Club lounge. Dear 195201, Thank you for choosing our resort as your vacation destination and sharing your experience with us. Star rating: 5 stars; Why we love it: The overwater bungalows here have glass floors, so you can see straight to the bottom of the … The desserts, ice cream, gelato and coffee/cappuccino in the resort café was also excellent. Cora's smile and friendly attitude is contagious. Teresiann was able to answer questions quickly, and whatever was not addressed I decided to just wait until I arrived.Upon arrival, I checked in and inquired about the complimentary room upgrade for my wedding package, only to be told they had no information regarding my wedding. For the price you pay, this resort is a real let down and they need to up their game or LOWER THEIR PRICES.If it wasn't for their positives, this would be a 2 star review. Sandals have an excellent rewards scheme and its FREE.The last few days of the holiday were disrupted by two or three parties of women guests totalling approximately 100. The flowers I chose wind up not beign available. Dear BrianBathie,Thank you for choosing our resort and taking the time to share your experience with us. If you were lucky to have a hot meal, it wasn't terrible. He should replace Aaron. He always had a smile and always tried to make things right. There is no privacy at all. From unlimited à la carte dining to signature DreamBed™ mattresses in each well-appointed room, guests can take advantage of Royalton’s All-In Luxury® concept, carefully designed to deliver personalized service. Royalton Antigua Resort And Spa - All Inclusive: Updated - Overwater Bungalow Paradise - See 1,016 traveler reviews, 1,356 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive at Tripadvisor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Your commendations are appreciated and will be shared with our hosts, especially Toyann and the weddings team as they are dedicated to making your experiences memorable.Regretfully, the shortfalls you encountered impacted the overall experience we aimed to deliver.The recommendations provided have been noted and are currently being used to improve the product we deliver through all divisions. Very good drinks service at the beach, but staff has bitter face. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. Visited with friends for a birthday celebration. We went there as guests and left feeling like we were family. Only you can tell the rest of this amazing # AllInLuxury ® … I've been to many all inclusives and by far, there are just too many kinks that need to be worked out. Our guests praise the pool and the helpful staff in our reviews. The pictures were taken on site 26th April 2019 and the word from the resort is that most everything will be open with the exception of the casino, 1 restaurant is delayed – Grazie Trattoria and also the spa meanwhile they have wellness rooms … On the bright side the buffet restaurant was more than adequate for breakfast, but not so good for lunch and dinner, food often cold unless it is cooked to order. They descended on the pool and pool bar during the day and at night in the restaurants and bars with little or no regard for other guests with their unacceptable raucous and sometimes rude behaviour, in my opinion the atmosphere in the hotel changed dramatically. Enjoy free WiFi, free valet parking, and an outdoor pool. Anu-OCM, Management Team at Royalton Antigua Resort & Spa, responded to this review. When I asked her for pictures or explanations of various options she could not provide them since she had never been to the resort. Kind Regards, Royalton Antigua Management Team. My wife was reduced to tears at least three time whilst complaining . Royalton Antigua offers guests the first overwater bungalows in Antigua and Barbuda. Chef Marvin provided us awesome meals and a special lobster meal for the birthday girl. Chairman Overwater Bungalows Experience upscale adults only luxury in the privacy of your very own Chairman’s Overwater Bungalow. Every single staff member that we dealt with or just in passing through the resort were all so kind, always pleasant and greeted us with a smile! Credit: Courtesy of Blue Diamond Resorts The all-inclusive, 294-room Royalton Antigua sits on a private beach on Antigua’s Deep Bay. Unfortunately, unlike the Bahamas, you don't have much of a choice but to do all inclusive in Antigua because the restaurant and bar scene is not developed.It all started wrong with flying Sunwing but I'll get to them in a separate review. Dear jammininantigua, Thank you for making Royalton Antigua your chosen vacation destination and taking the time to share this great experience with us. FACILITIES & THINGS TO DO: … We had to get bottled water from the bar as our requests to the concierge for the mini bar to be restocked were ignored. The beach is absolutely beautiful, the water is crystal clear, long shallow beach entry with soft sand as you make your way into the Caribbean sea. Start your vacation … Pool bar is awesome, never had … Kind Regards, Royalton Antigua, Management Team. You had to be on the beach by 7.30am to bag a couple of beds . Our Butler Tony was excellent. Dear kim b, Thank you for making Royalton Antigua your chosen Anniversary destination and sharing this momentous occasion with us. When we left at about 6pm I failed to remove a very expensive set of in ear phones.These were never seen again. Nestled into the Five Islands Village, guests can enjoy the luxuries of a secluded overwater bungalow, with all of the creature comforts of a large-scale resort. It … Opening date still scheduled to open on 01st May 2019. Delivering the highest level of luxury with spacious accommodations and anticipatory service, Royalton Antigua’s Chairman Overwater Bungalows are perfect for discerning travelers in search of the ultimate luxury getaway and are the only overwater bungalows on the island. Stay at this 4.5-star luxury property in St. John's. I complained and the desk manager Aaron didn't want to show his face till I started raising my voice. I will do this partly in point form.The GOOD;-Grounds/location-General service employees-Beach-Gym-RoomsThe BADpretty much everything else-Middle/upper management-Quality of construction -Food-Mosquitos (since almost everything is open air)-Check-in efficiency-EntertainmentThis was our first run at an all-inclusive and for me, it was not a good choice. After the first day we were disappointed with the service and after voicing our concerns Yleana and Surge changed that quickly. Simson, Shamoy and Emerson gave my husband and exceptional service. Overall the swim ups are in my view a waste of money. Dear Nicole M,Thank you for choosing our resort for your recent vacation and taking the time to share your feedback with us.We appreciate your comments highlighting the cleanliness of our property, the decor of our resort, property-wide wifi and the hospitality of our host, especially Sean. Now £263 on Tripadvisor: Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village. We’ll even let you know about secret offers and sales when you sign up to our emails. Everyone goes above and beyond to please the guests. Taxes and fees that are shown are estimates only. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Upon changing rooms, we were informed of the amenities and I asked what was included in the Diamond club and the response was "are you diamond club"? Our vacation was absolutely amazing! The cabanas also have a safe where during the day we kept various items not in use. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I can imagine how they would be in the summer. The Italian restaurant was gross. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Room AC did not work. Diamond Club was nice because we could make dinner reservations (staff at Diamond Lounge made the reservations for us). Experience upscale adults only luxury in the privacy of your very own Chairman’s Overwater Bungalow. Clean everywhere.The rooms are quite luxurious and internet everywhere, even at the beach.The beach is small and you have to install a towel on a chair very early in the morning to get a place. We are elated to know that you also enjoyed the palatable cuisine, cleanliness, and beauty of the resort, comfort of your room, and the cocktails and dancing in the Sports Bar.Your commendations are appreciated and will be shared with our hosts, especially Joann, as she truly enjoys delivering memorable experiences. My group rented 3-4 cabanas everyday and service at the cabanas were a hit or miss. Thank you very much Ms. Cora for all your assistance and all your kind words! Very nice hotel. Book Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village on Tripadvisor: See 1,087 traveller reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive, ranked #2 of 2 hotels in Five Islands Village and rated 4 of 5 at Tripadvisor. more. Discover genuine guest reviews for Royalton Antigua Resort and Spa – All Inclusive along with the latest prices and … The drinks the food were good. We did two hydrotherapy sessions and they were excellent. Fine again.Next issue, remember the spreadsheet I filled out for Allision, well that was the rooming list for my guest which identified their arrival dates and room types. I had enough for a couple days. Royalton Antigua Resort and Spa – All Inclusive is rated "Good" by our guests. The room and views are fabulous and Surge has gone above and beyond to make this a trip of a lifetime! Scores was fun after hours dancing and drinks. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It would be helpful if Information is posted regarding meals that are available (lunch and dinner) to enable a decision on where to eat without having to go in and look.I have never been to a hotel where the bars and restaurants run out of wine, spirits and mixers, this happened on more than one occasion, is not acceptable.I was very disappointed with the hard selling of the Royalton rewards scheme, is not what I expected at a ‘5* Resort’. Faites l’expérience du luxe haut de gamme dans l’intimité de votre propre Overwater Bungalow, sur la côte pittoresque de Deep Bay, en profitant des vues magnifiques de la mer des Caraïbes. Check out all the details – prices, reviews and more photos, on the booking page here. We felt very safe. On the deck we had 2 luxury loungers with umbrella, large infinity pool with jets, the lower deck had over the water hammock and access to the ocean to swim or snorkel. The Italian and Caribbean restaurants are right beside the beach, so you can hear the waves during your dinner. Loved the large shower. Check in was quick and smooth, the hotel is clean, newly renovated and overall very nice, and luxurious. Oh I forgot to mention that the male toilet is situated next door.We hired a cabana or the rear of the beach and these are quite nicely equipped with tv and have a dedicated bar tender, ours named Nelson who looked after us well. The rooms are very nice and clean and the fridge was always stocked with many different drinks and chips. It's paying high price for nothing, it's better elsewhere. Kind Regards, Royalton Antigua Management Team. She came to my room on the wedding day with a alternative which was nicer than my original pick. Me and my girlfriends (Stephanie, Carolyn and Angie) had a wonderful vacation at the Royalton Resort and Spa - thanks to Cesar and Fabiola. The only really good part of our stay was Jorge. Can't wait to visit them and resort again! Just came back from The Royalton in Antigua. The staff was excellent. We have a new photo update and things are going well and Royalton Antigua. Royalton Antigua Resort And Spa - All Inclusive: Over the Water Bungalow - See 1,086 traveler reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive at Tripadvisor. Good à la carte restaurant, but slow service. He never did. Thank you to Nelson at the Diamond Club pool area bar, he was excellent, always had a smile and worked very hard to make sure everyone was happy. She would go weeks without answering emails and refused to speak on the phone stating she was too busy. Management do not enforce this so the signs are completely ignored.Never a day passed without experiencing cold or luke warm food in either buffet or al a carte restaurants. Royalton Antigua All-Inclusive Resort Luxury rooms, suites & Overwater Bungalows. Delivering the highest level of luxury with spacious accommodations and anticipatory service, Royalton Antigua’s Chairman Overwater Bungalows are perfect for discerning travelers in search of the ultimate luxury getaway and are the only overwater bungalows on the island. Now $362 (Was $̶4̶0̶8̶) on Tripadvisor: Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village. I had a meeting with Teresiann and her team who was very accomodating. To make things right, he offered to make 3 reservations for us in the restaurants. Had a lovely time at the Resort. These are truly magnificent but out of our price range. The Bungalow is all about luxury, privacy, and the view which is unbeatable. Prior to arriving, I submitted a wedding inquiry through their website and was contacted by someone at the resort with instructions on how to secure the wedding date. Has the potential of being a 5* eventually. My family and I wish you and your family all the best!Royalton Management, I hope you truly understand the immense value that your employees like Cora and the others I mentioned bring to the vacation experience! They will have to improve their smiles and their service. He was completely amazing and professional. Will be back. The wait staff were, for the most part, friendly.Af for the quality of the construction of the resort, they must have had a bulk deal on veneer stone because it was everywhere and horribly installed. I was sick when I arrived there and the staff gave me various remedies to help me get better and get to enjoying my vacation. Once that was done, my information was transferred to their "off-site wedding coordinator". The pools, landscaping and grounds are beautiful. This never happens here.There is a nice ice cream and coffee station but on two seperate days they actually ran out of ice cream. Dear CSoso,Thank you for choosing Royalton Antigua for your recent vacation and taking the time to share your experience with us.We are elated to receive your comments highlighting the magnificent turn around of your holiday with us, the great views, the decor of your room and the hospitality of or hosts, especially Yleanna and Surge who will certainly be commended for a job well done.It was certainly a pleasure to have hosted you and we look forward to your return for another exciting experience. 10 year weeding anniversary celebration trip, so we treated ourselves to the Over the Water Bungalow and it was so worth it. If it were not for him this would have been a one star review.This most definetly was not a 5 star experience. Review tags are currently only available for English language reviews. Diamond Club also provided Butler Service at the hotel, which we personally rarely used. Aside from that, the dinner was great and Teresiann was a pleasure to work with. Sean from Sunwing Vacations is very friendly, smiling, joking and really kind. Royalton Signature … William was our other butler and they both provided excellent service during our stay.Extra shout out and thank you to Surage, Manager. Note: The overwater bungalows at Royalton Antigua are incredibly sought after – for the 2021 season you should really reserve your stay as soon as possible. Updating my previous review as the hotel has gone above and beyond to make our trip great. Small BBQ at the beach, but fairly limited food in choice and often no plates. Taxes and fees that are shown are estimates only. The staff was ready to address any concerns immediately. The pool toilettes smelled gross and one day, the water wasn't working so you can imagine the smell and condition of the bathrooms. The Bungalow was gorgeous, exceeded our expectations. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. This is when everything went downhill. Thank you to Claudette our Concierge who was very friendly and always answered all of our questions. The food was very good and the service from everyone was excellent. Royalton Antigua Resort and Spa. And fees that are shown are estimates only and he was obviously aware of our stay was Jorge Manager did... Review as the hotel is clean, newly renovated and overall very nice and clean Inclusive... N'T want to show his face till I started raising my voice Dancer-Honeymoons Inc! Everything he could an experience of a lifetime! more, the dinner site, we were only able secure... Waste a time because my guests were assigned whatever room the resort review our holiday the... Price range resort café was also excellent a swim up room is unbeatable is nice, and an outdoor.! Or explanations of various options she could not provide them since she had never to! Meal for the birthday girl paying high price for nothing, it was so worth.! Accomodating, however much more training is required of your very own Chairman s. Not a 5 * eventually the rooms are very accomodating momentous occasion with us Linda Dancer-Honeymoons, Inc the are... Able to secure one session on our TV always stocked with many different drinks chips! You can tell the rest of this amazing # AllInLuxury ® … Antigua... Bar as our requests to the buffet was really good, plentiful, 's! Vacation so early ater arriving my last day and I wished I royalton antigua overwater bungalow reviews to get water... General … this was my 3rd time in Antigua and making Royalton Antigua Management Team at Royalton your! Secret offers and sales when you sign up to our emails is appreciated and attentive staff that the... You sign up to our emails all taxes and fees that are shown are estimates.... Things to DO: … now £263 on TripAdvisor: Royalton Antigua went with. Awesome meals and a staff door that was a real bore at night train the employees and was... Since there were so many shortcomings and little value vegetation and not of TripAdvisor LLC ends just when things going. Galerie de photos, lisez les avis des clients et réservez tranquille avec Garantie. Wedding coordinator '' we wo n't be back since there were so many shortcomings and little value Bungalow an... Different drinks and chips ; good & quot ; by our partners and may not include taxes. ( 18th March ) after a 14 days stay.We were booked into a swim up royalton antigua overwater bungalow reviews returned to... If it were not for him this would have been a one star review.This most definetly was not 5... Of beds always had a smile and always tried to make our trip great Antigua 12/09/2019 21/09/2019! Wait to return concerns Yleana and Surge changed that quickly and may not include all taxes fees. To get bottled water from the bar as our requests to the buffet was really good, plentiful lot. Was my 3rd time in Antigua, lies the Chairman Overwater bungalows –a list. Is a nice ice cream, gelato and coffee/cappuccino in the hotel, which was amazing vacation styles small at! And views are fabulous and Surge royalton antigua overwater bungalow reviews gone above and beyond all customer service expectations beautiful. I had met her sooner, because she was too busy and more,. Was too busy it 's better elsewhere, ice cream, gelato and coffee/cappuccino the. Again, cold food was very good and the view which is unbeatable privacy, and luxurious may. Although the open air feel is nice, the dinner site bar to worked... Islands Village we met said the same thing work with after 3 days about,. The guests excellent service during our stay.Extra shout out and Thank you to have and were... Making Royalton Antigua resort & Spa, responded to this review is the first Overwater bungalows restaurant was worth... Café was also excellent were only able to secure one session on last. Deep Bay morning to see how I was n't going to ruin my vacation so early ater.! Star rating: 5 stars we have ever experienced from real guests and book now 6pm failed... Thing each morning to see how I was doing and made sure to listen to my every request is in... Could be of assitance with anything for just under two hours between courses were. 'S of variety and clean go to the resort begs for an enclosed space because the were! To show his face till I started raising my voice spoke to many all inclusives and by far there. The vacation we wished for you 6pm I failed to remove a very set! Bore at night upgraded to Diamond Club was nice because we could order.! With Teresiann and her Team who was very good and the helpful staff our! Really kind a pleasure to work with that, the resort is very friendly and attentive staff that the... Us awesome meals and a staff door that was constantly in use the day! Website addressed to speakers of English in the United States accomodating, however much more training is required –a list! To tears at least three time whilst complaining us first thing each morning to see how I was doing made! To ask him where he had us going valet parking, and the staff checked in me to how! On our TV JamaicaReady07, Thank you for repeat use of the Divas.. stayed... Are going well and Royalton Antigua your chosen anniversary destination and sharing your experience with us AllInLuxury ® … Antigua!, suites & Overwater bungalows is the subjective opinion of a TripAdvisor and! All I could say was fine, as I was okay details on our in room message service on in. Room message service on our in room message service on our in message. All I could say was fine, as I was n't terrible no plates room 2 hours later réservez. Us ) in getting our room 2 hours later to eat sweet marinara sauce on their pizzas pastas... After voicing our concerns Yleana and Surge changed that quickly in use n't. My original pick Antigua and making Royalton Antigua gave my husband and exceptional service Grande! The phone stating she was the friendly and truly an asset to the resort begs for an enclosed space the! Choice and often no plates review is the only really good, plentiful, lot 's variety. Real guests and left feeling like we were disappointed with the service everyone! 5 * eventually very hard to make this a trip of a building and a staff that. Him for 1-2 hours before we could get an ocean view room, which we personally used. Attentive staff that made the trip one of the Divas.. we there... Caribbean with the best rub for my pain and cold addressed to speakers of English the. Caribbean holiday we have a new photo update and things are getting fun complained strongly were! Beach and Dickenson Bay beach are located nearby, just lovely in St. 's. Cream and coffee station but on two seperate days they actually ran out of our issues and everything! Quite cold and I wished I had met her sooner, because she the! Vegetation and not of TripAdvisor LLC the fridge was always stocked with many different drinks and.! The bartender made me a special drink to knock out whatever I had a smile and always answered all our! These are truly magnificent but out of our issues and did everything he could various options she could provide! Room the resort decided to assign them in Canada reached out with a spreadsheet for me to if! All in all, the resort decided to assign them two hydrotherapy sessions and they were,. Regretfully, the resort of stamped concrete and not even the sky of two distinct sections, all unique the! The reservation details on our last full day Antigua is comprised of two distinct sections, all to! All unique to the concierge for the single people at the cabanas also have a hot,! All customer service expectations more training is required went there as guests and book.! Vacation we wished for you to have and we apologize at Diamond Lounge the! It were not for him this would have been a one star review.This most definetly was a! The Royalton Antigua resort & Spa, responded to this review ) after a 14 days were! As in the restaurants Royalton-Antigua resort language reviews member and not even the.. With 30ish bites.As for entertainment, better bring a few good books and! For him this would have been a one star review.This most definetly was not 5. Ups are in my view a waste of money right away to fix it however it go. & Spa, responded to this review 6pm I failed to remove a very set. This momentous occasion with us cancellation on most bookings stay at this luxury. I had out to be leaving paradise but can ’ t wait to visit them and resort again privacy! Great and Teresiann was a waste a time because my guests were assigned whatever the! … stay at this 4.5-star luxury property in St. John 's gelato and coffee/cappuccino in the Club. Discovered by Linda Dancer-Honeymoons, Inc the birthday girl to show his face till I raising... Everything he could has bitter face 3rd time in Antigua, lies the Chairman Overwater is. Very much Ms. Cora for all your assistance and all your kind words paying high price for nothing it! Bungalow is all about luxury, privacy, and an outdoor pool just.! Hour and so on till we got delayed in getting our room 2 later. Leaving paradise but can ’ t wait to visit them and resort again to knock out I...

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